All orders are packed and dispatched from our Sydney-based facility in Australia.

Orders are usually processed within 1–2 business days. Once shipped via Australia Post Express, most deliveries arrive within 1–2 business days, depending on your location.

Yes — as soon as your order leaves our warehouse, we’ll send you an email with a tracking number so you can follow its progress.

Currently, we only ship within Australia. International delivery is not available at this time.

If your parcel doesn’t show up within the expected timeframe, get in touch. We offer a guaranteed reship at no extra cost if your package is lost in transit.

We don’t provide refunds for shipping delays or lost parcels — however, we will happily resend your order free of charge.

Yes. We use plain, unbranded packaging with no mention of the contents to ensure your privacy.

Yes. We use secure and temperature-conscious packaging to maintain product integrity throughout transit.

Once your order has been placed, the confirmation page will display all payment instructions.

Please note that your order will only be dispatched once full payment has been received and cleared into our account.

Orders can be cancelled only before they are dispatched. Contact us immediately if you wish to cancel or make changes.